IMAGES ABOVE FROM BURGER KING WEBSITE
REPOST FROM YELP
DAY AT LOCATION- 8/3/12_TIME AROUND 3:30PM
LOCATION = 8409 South John Young Parkway Orlando, FL 32819-9039
2 OF 5 STARS VOTING FOR - BK OF JOHN YOUNG PKWY
FALSE ADVERTISEMENT VS STAFF COMMUNICATION INEFFICIENCIES.
ALL THE HYPE OF THIS NEW PRODUCT
(SERVICE)
THEIR SERVICE WAS NOT THE GREATEST AND BRIGHTEST GIVEN THAT THERE WERE ABOUT 2-3 CUSTOMERS IN LINE, ALONG WITH 2-3 CARS FOR DRIVE THROUGH.
EXCITED ABOUT THE NEWLY ADVERTISED SWEET POTATO FRIES, AND THEN WAS TOLD THAT THE SWEET POTATO FRIES WERE DISCONTINUED.
STAFF RECOGNIZED THAT THE POSTER OF THE PRODUCT WAS STILL ON THE WINDOW WITH THE LISTED DATE OF THE TEMPORARY PRODUCT LASTING UNTIL SOMETIME IN SEPTEMBER. HOWEVER, THEY COULD NOT EXPLAIN WHY IT WAS DISCONTINUED. PERHAPS SHE MEANT THAT THEY WERE SOLD OUT?
STAFF ALSO POINTED TO THE SIGNAGE ON THE WINDOW AND ADMITTED THAT IT WAS FALSE ADVERTISEMENT WITHOUT MY MENTIONING OF THAT IDEA.
I THEN ORDERED ONION RINGS INSTEAD WITH ANOTHER STAFF.
QUESTIONED IF THE ONION RING SAUCE WAS STILL AVAILABLE AND WAS TOLD THAT THERE WAS A .25 CHARGE. REALLY? WHEN DID THAT HAPPEN.
THERE MIGHT HAVE BEEN A LANGUAGE BARRIER WITH THIS PARTICULAR STAFF. I RE-PHRASED MY QUESTION, AND SHE STILL NOTED THAT THERE WAS AN EXTRA CHARGE WITH THIS SAUCE.
BETWEEN THE SLOW SERVICE WITH THE LOBBY THAT WAS NOT FULLY OF PEOPLE AND CONFUSING COMMUNICATION, IT WAS REALLY TAKING TOO MUCH OF MY TIME FOR A FAST FOOD JOINT.
TIME TO PEACE OUT WITH A DISAPPOINTED VIEW WITH BK.
WENT HOME AND COMMENTED ON MY FACEBOOK, AND IT TURNED OUT THAT MORE PEOPLE HAD SIMILAR EXPERIENCE!
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